Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return if the item is faulty (eg missing pages). 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase, and a picture of the damage with a valid reason. 

To start a return, you can contact us at lauren@kutubalmaha.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lauren@kutubalmaha.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellations
Order cancellations once payment is held are not accepted.

Refunds
We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at lauren@kutubalmaha.com.